Privacy Policy

Last updated: [10.03.2025]


1. Introduction


This Privacy Policy explains how FIDCHEM S.L. (“Company,” “we,” “our,” or “us”) collects, processes, and protects personal data when you visit our website (https://fidchem.com)  and use our services, including submitting requests through our online consultation form.

We comply with the General Data Protection Regulation (GDPR) (EU 2016/679), the California Consumer Privacy Act (CCPA), and other applicable privacy laws.


2. Data We Collect


We collect and process the following types of personal data:


(a) Data You Provide Voluntarily:

  • Name
  • Email address
  • Company name (if applicable)
  • Any additional information submitted via the contact or consultation form

(b) Data Collected Automatically (Analytics Cookies):

  • IP address (anonymized)
  • Browser type and version
  • Pages visited and time spent on the website
  • Referral source (how you arrived at our site)

We use Google Analytics for anonymous website traffic analysis. No personal tracking is involved.


3. How We Use Your Data


We process personal data for the following purposes:

  • To respond to inquiries and provide consultations
  • To improve our services and website performance
  • To comply with legal obligations
  • To send commercial offers (only with explicit consent)

We do not sell or share personal data with third parties for marketing purposes.


4. Legal Basis for Processing (GDPR Compliance)

We process your data based on:

  • Legitimate interest – responding to inquiries and improving website performance
  • Consent – when you explicitly agree to receive commercial offers
  • Legal obligation – compliance with EU and US regulations

5. Data Storage & Security

  • Your data is stored on secure EU-based or GDPR-compliant servers.
  • We apply encryption, access controls, and security protocols to protect your data.
  • Data is retained only as long as necessary (e.g., consultation requests are deleted after 12 months).

6. Your Rights (GDPR & CCPA)


Depending on your location, you have the right to:

  • Request access to your data
  • Correct or delete your data
  • Withdraw consent at any time
  • Object to processing for marketing purposes
  • Receive a copy of your data (data portability)

To exercise your rights, contact us at: [Email Address]


7. Cookies & Tracking Technologies


We use only essential and analytical cookies (Google Analytics) to improve website performance. These cookies:

  • Do not track personal information
  • Are not used for advertising or marketing
  • Can be managed via browser settings

For more details, visit our Cookies Policy.


8. Third-Party Data Sharing


We do not sell or share your personal data with third parties, except when necessary to:

  • Respond to legal requests (law enforcement, compliance)
  • Provide essential website functionality (e.g., hosting, analytics)

9. Changes to This Privacy Policy


We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Last update: 10.03.2025


10. Contact Us


If you have any questions about this Privacy Policy or how we handle your data, please contact us:


Email: info@fidchem.com


Address: Fundació URV, Centre de Transferència de Tecnologia i Innovació, located at Av. Països Catalans, 18, 43007 Tarragona, Spain.