Terms of Use


Last updated: [10.03.2025]


1. Introduction


These Terms of Use (“Terms”) govern your access to and use of FIDCHEM S.L. (“Company,” “we,” “our,” or “us”). By using our website, you agree to comply with these Terms. If you do not agree, please do not use our website.


We provide consulting services, AI-powered assistance for water treatment solutions, and equipment installation. These Terms outline the permitted use of our website and services.


2. Permitted Use

  • You may access and use this website for informational purposes, consultations, and communication with us.
  • You agree not to misuse our services, interfere with website functionality, or engage in unlawful activities.

3. Disclaimer of Liability for Consultations and Information

  • The content on this website, including technical descriptions, specifications, and consultations, is provided for informational purposes only.
  • Any recommendations given through online consultations do not constitute legally binding technical advice or engineering certification.
  • The Company shall not be held responsible for any decisions made by users based on the information provided on the website.

4. AI-Powered Consultations

  • Our website offers AI-powered consultations using a trained GPT model.
  • These consultations are designed to provide preliminary guidance on water treatment technologies.
  • AI-generated responses do not replace professional engineering assessments, laboratory testing, or regulatory compliance reviews.
  • The Company is not responsible for any actions taken based on AI-generated advice.
  • For critical decisions regarding water treatment, we strongly recommend consulting a qualified specialist.

5. Equipment Installation

  • In addition to equipment supply, our company performs installation and setup services.
  • We are not responsible for any modifications or changes made by the user after the installation is completed by our specialists.
  • Any unauthorized alterations or modifications to the equipment by the user may result in voiding the warranty.

6. Requests and Commercial Offers

  • Our website does not facilitate direct sales. We do not publish prices or process transactions online.
  • Users may submit a request for consultation or a commercial offer; however, such a request does not constitute a legally binding agreement.
  • The Company reserves the right to:
    • Decline requests or modify offers based on equipment availability and project requirements.
    • Request additional information before confirming an order or service request.
  • All equipment specifications are subject to final confirmation on a case-by-case basis.

7. Intellectual Property

  • All content on this website (text, images, product descriptions, technical documents) is the property of FIDCHEM S.L. and is protected under intellectual property laws.
  • Users may not copy, modify, distribute, or commercially use any content without prior written consent.

8. Privacy & Data Use

  • We collect and process personal data in accordance with our Privacy Policy https://fidchem.com/privacy-policy/.
  • By using this website, you consent to such processing.

9. Changes to Terms

We may update these Terms from time to time. The latest version will always be available on our website.

10. Governing Law

This Agreement is governed by the laws of Spain and applicable laws of Catalonia.

11. Contact Us

For any questions regarding these Terms, please contact us:

Email: info@fidchem.com
Address: Fundació URV, Centre de Transferència de Tecnologia i Innovació, located at Av. Països Catalans, 18, 43007 Tarragona, Spain.